Política de envío

Shipping Policy

Last updated: 28 August 2026

At EXCLUSIVE, we make sure your orders arrive quickly, safely, and in style — maintaining the premium experience that defines our brand.
This policy explains our shipping times, costs, and procedures.

Order Processing

All orders are processed within 2–4 business days after payment confirmation.
You’ll receive a shipping confirmation email once your order has been dispatched.

Estimated Delivery Times

  • Mainland Spain: 2–5 business days

  • Balearic & Canary Islands: 5–7 business days

  • Europe: 5–10 business days

  • Rest of the world: 7–15 business days

⚠️ These are estimated delivery windows and may vary depending on the season, carrier capacity, or customs processing times.
Shipping times exclude weekends and public holidays.

Shipping Costs

Shipping costs are automatically calculated at checkout based on destination, weight, and delivery method.

Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website (for example, free shipping on Spain).

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email so you can monitor your package in real time.

You can also check your shipment status directly through the carrier’s website.

Address Changes or Delivery Issues

If you need to modify your shipping address, please contact us as soon as possible at: 

velyranovaa@gmail.com



We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
If your package arrives damaged, delayed, or missing, please contact us immediately so we can assist you in line with our Returns & Refunds Policy.

 

Transfer of Risk

For customers within the European Union, the risk of loss or damage passes to you only when you or a third party designated by you physically receive the goods.

Packaging & Presentation

All orders are shipped in premium EXCLUSIVE packaging to ensure your products arrive in perfect condition.
Every order includes a personalized card and carefully curated wrapping to preserve the brand’s luxurious experience.

International Orders

International orders may be subject to customs duties, import taxes, or inspection delays, which are not included in the product or shipping price.
These fees are the responsibility of the customer and vary depending on the destination country.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time to improve your experience or adapt to logistical changes.
Any updates will be posted here with the revised date.

Contact

For any shipping-related questions:
📧 velyranovaa@gmail.com/